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Welfare around the clock

The welfare, safety, happiness and care of our students is at the core of our philosophy at Language in Action.

Every centre has a nominated Welfare Officer trained at Safeguarding Level 3 who has overall responsibility for the well-being of our students. In addition, all our staff receive Basic Safeguarding and Prevent trainings, as they are all charged with a duty of care and we encourage them to be approachable, understanding and aware. 

In each centre, there is also at least one LiA staff member who is First Aiders.

From a medical emergency to a scary spider that needs removing from a bathroom, one of our staff will be available. We are aware that for some of our students, this will be a new and unfamiliar experience, so advice, comfort and support are available to any students who are: experiencing homesickness, culture shock, or just in need of a friendly ear.

All our residential accommodation is supervised by trained staff available 24 hours a day in case of emergency. There is at least one supervising adult every 20 students, usually more, and students will be accompanied by our staff during all excursions and journeys.


On arrival, students are issued with an emergency contact card with all contact details and our 24-hour emergency number.


Our carefully scheduled programmes mean that we know where all our students are at all times. At LIA we believe all students, whatever their age, gender, disability, ethnicity, religious beliefs and/or sexual identity, have the right to respect, freedom from discrimination, and protection from abuse.

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